Yes – you can place a made-to-order on any jewellery item on our website. If you wish to book a video call prior to placing the online order simply book an online appointment so we can ensure you are provided with all the information and answer any questions you may have.

We do advise all customers placing made-to-order that you are 100% sure as once the order is received production will begin immediately and therefore the order cannot be cancelled and there is no exchange or refunds without exception.

Once you have placed your online order you will receive notification by email with your order details. You will also receive delivery timescales. We will keep you updated on the progress of your order via email and through your My Account. Your order will arrive at our store first for inspection. Once our quality checks have satisfactorily completed, we will dispatch your order with Insurance and Tracking.

For all bridal consultations you will need to book an appointment.

Appointments can take place by visiting our outlet or by video call. For customers who wish to visit our outlet, we will request that you bring your bridal garment so we can match your colour theme and style.

For video bookings, we will request customers to have their bridal garments available to view during the video consultation to ensure we can match the design and colour themes.

All of our made-to-order pieces are crafted entirely from scratch. Our standard production time is 6–8 weeks for all bridal sets and individual pieces.

We also offer an expedited service for an additional fee if you need your order sooner.

Once your piece is in production, you’ll receive an email with your estimated delivery date. This applies to both online and in-store orders, with shipping times varying depending on your location.

To ensure every bride receives dedicated time, personalised design guidance, and an exclusive studio experience, we charge a £60 consultation fee. This is fully redeemable against your bespoke bridal order or any other item you choose.

For customers placing bespoke made-to-order online you will be required to pay the full amount.

For customers who place orders in-store – you will be required to make a 60% deposit to initiate the order and the remaining balance will be requested on day of collection from our outlet.